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Customer Service

Shipping & Delivery
The price of our products and delivery charges, where applicable, will be stipulated when placing your order, before you confirm the order, and will correspond to the country you have selected for the destination of the purchase. In the event that you change the country of destination, the corresponding prices will be shown. The figurine will send to you perfectly packed and protected to avoid breaks. The LLadro box is especially designed for sending the figurines all over the world under really hard conditions. Your LLadro figurine will be shipped by Fedex, door to door and with full insurance . The percentage of figurines broken during the trip is really low. If the Lladro figurine ordered is in stock, it can reach its final destination in about 5 days. If we must backorder the figurine from the Lladro factory, it usually takes about 30 days.
Privacy & Security
The personal information that you provide will be stored in a computer file for which Porcelains Eli y Ana. is responsible and which will only be used to send you information and advertisements about our products. You can gain access to, contest, correct, or cancel your information at any time, and you can also revoke your consent to the agreement mentioned above, by contacting: Porcelains Eli y Ana. La Rambla 115 , 08002 Barcelona (España).Telf: 93 412 6555 Fax: 93 412 6555 or by email at
Quality is a top priority of Lladró Porcelains Pacheco. That is why Porcelains Pacheco will accept the return of any product damaged during transport or with a flaw. Buyers have a period of 10 working days to contact our customer service department, which will inform them about the procedures to return the goods.
We sell only the genuine LLadro received from the main factory located in Valencia Spain. All our items are NEW & packed in their original boxes.
Our prices are in euros, and we can not charge in dollars. Our prices may vary due to changes in the registries' tariffs or the current euro exchange rate. Porcelains Pacheco reserves the right to change its prices in response to variations of these rates.
Prices Exhibited are Free from Value Added Tax ( V.A.T.). Taxation will be ruled by the laws applicable at the country of destination, and hence we are not responsible for Charges if any that are levied by Customs or Local Authorities upon receipt.
Method of Payment
Our shop accepts credit card and Paypal payments: VISA, American Express, 4B, Mastercard, Maestro 4B and Paypal in Europe, and Visa, American Express, Mastercard, Discover, Echeck y Paypal in USA. For greater safety, the card details you introduce will be transmitted directly to our bank, therefore the seller will not have access to your data.
Legal Note
The Lladro brand is a registered brand, property of Lladro Comercial, S.A. and Lladro Usa Inc. (henceforth generically denominated "Lladro"). The use of copyright of the products and photographs which appear on this website belong to Lladro. The use on this website of the Lladro brand and of the products is for purely commercial purposes, and does not constitutethe acquisition of rights of the brand or products. The owner of this website is neither the representative nor legal agent of Lladro, and therefore has no right or authority to assume or create obligations in the name of said companies