We are an Authorized Lladro Dealer and all our items are new & packed in their original boxes. Shipping Information: If the Lladro figurine ordered is in stock, it can reach its final destination in about 5 days. If we must backorder the figurine from the Lladro factory, it usually takes about 30 days. The figurine will send to you perfectly packed and protected to avoid breaks. The LLadro box is especially designed for sending the figurines all over the world under really hard conditions. Your LLadro figurine will be shipped by Fedex, door to door and with full insurance . The percentage of figurines broken during the trip is really low.
Guarantee:Quality is a top priority of Lladró Porcelains Eli y Ana. That is why Porcelains Eli y Ana will accept the return of any product damaged during transport or with a flaw. Buyers have a period of 10 working days to contact our customer service department, which will inform them about the procedures to return the goods.
Taxes:Prices Exhibited are Free from Value Added Tax ( V.A.T.). Taxation will be ruled by the laws applicable at the country of destination, and hence we are not responsible for Charges if any that are levied by Customs or Local Authorities upon receipt.